Terms and Conditions

Placing an Order

Shop 24 hours a day, 7 days a week at redknothawaii.com. You’ll receive notification immediately after the order is confirmed. For changes after an order has been placed, please email redknot@cswo.com.

We accept Visa^®, MasterCard^® and Discover^® credit cards. Your credit card will be charged for the full amount of your order, including applicable delivery charges and taxes, as calculated at the time you place your order. We reserve the right to revoke any offer and correct any errors even after an order has been submitted.

General Excise Tax

All merchandise purchases picked up from or delivered to an address within the State of Hawaii will be charged the Hawaii State general excise tax, and any applicable county surcharge, in accordance with the current state and local tax rates for the shipping/delivery destination.

Your Account

You are responsible for maintaining the confidentiality of your account information and password on redknothawaii.com. You are also responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Product Information

We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. We ask that you contact us directly if you have any questions about our products offered or to confirm information about pricing, color, features, dimensions, availability and special order lead times.

Delivery & Shipping

Delivery and shipping timeframes communicated on the website are estimates. These timeframes depend on many factors beyond our control, including but not limited to product delays, shipping delays, and forces of nature. We will do everything we can to get you your order on time, however, in no event shall redknothawaii.com be liable for deliveries going beyond the estimated timeframe. For more details about our delivery process, please review our delivery information.

Please take a moment at the time of delivery to thoroughly inspect all items. If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at redknot@cswo.com.

Links to Other Websites

The redknothawaii.com website may contain links to other websites. Please be advised that our privacy policy does not apply to these linked websites. We encourage you to read the privacy policy for any linked website you visit whenever possible, because it may be different from our privacy policy. We are not responsible for the privacy policy of any linked website.

Outages

Periodically, redknothawaii.com may schedule downtime for maintenance and other purposes. Unplanned system outages also may occur. Red Knot is not liable for the unavailability of the site and any loss or delay of data and information caused by such outages. In such situations we will do our best to get redknothwaii.com back online and fully functioning as soon as possible.

Change or Cancellation

As soon as your order is placed, our fulfillment process goes into motion. For changes after an order has been placed or to cancel your order, please email redknot@cswo.com. The sooner we receive a request, the faster we can revise your order.

If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.

Return Policy

We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please see our return policy so that we can better assist you.

Acceptable Use

The redknothawaii.com website is for personal use only for individuals wanting to view, consider, purchase, or engage in retail transactions involving Red Knot’s goods and services. By using the website, you agree that you will not violate or attempt to violate the security of the website. You agree that you will not engage in any activity directly or indirectly which undermines the integrity of the computer systems, networks, and other users of redknothawaii.com. We reserve the right to investigate situations which may involve such violations. Violations of system or network security may result in civil or criminal liability.

Protecting the privacy of children is especially important to Red Knot. By using the website, you affirm that you are over the age of 13. If you are under the age of 13, you may not access or use the website. We never collect or retain information from our website from those we actually know are under the age of 13, and our website is not designed to attract any users under the age of 13.

Privacy

Your privacy and information security is important to Red knot. Please review our Privacy Policy, which also governs the use of this website.