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Delivery & Pick-Up

We are still offering our delivery and customer pick-up services. However, please note that due to COVID-19 our warehouse hours and days of operation may vary. Please call before visiting us. Mahalo!

Red Knot Quicktips

Before your furniture arrives, it is highly recommended that you take the extra step to protect your floor or carpet. There are many alternatives available and depending on your home, you may need area rugs, felt pads, plastic cups, or other protection for your floor. If you are moving furniture, always lift and move. Never push or pull as dragging may result in damage to your floors or carpet.


CUSTOMER PICK-UP

Avoid delivery charges and scheduling conflicts by picking up your order at one of our warehouses. Select "Pick-Up From Warehouse" during checkout and we'll contact you within 48 hours of placing your order to schedule your pick-up (if your items are in stock). For your own security, please bring your receipt and photo ID to the warehouse when you pick up your items on the scheduled date. Please anticipate a short wait of up to 30 minutes while your furnituer is being processed for pick-up.

When you arrive at our warehouse please inspect your merchandise prior to signing. Note that you will be responsible to bring back any merchandise for warranty or replacement. Our team will be available to help you load your merchandise, but we will not be responsible for securing any items or damage to the merchandise or vehicle. Please provide your own tie downs. All items are unassembled and in its original factory packaging unless pick-up with assembly is selected at checkout. Please note that we are not able to assemble beds for pick-up.


DELIVERY TO DOOR

Our threshold service includes delivery to the threshold of your building. Depending on the size and weight of the item, the item may be shipped to you via FedEx or UPS or delivered by our team at a scheduled delivery time, with threshold defined as:

  • condos/apartments: the building entrance or loading dock.
  • townhomes/single family homes: your front door, porch, garage or a safe spot outside of your home.

Please note that your furniture will not be taken inside your building, it will only be taken up to the threshold of the building. Please note that assembly may be required.

Please note that if your item is not sent via FedEx or UPS, someone must be present to receive your delivery and that a signature will be required by the person who placed the order or whose name is noted on the order. The person signing for the delivery must be 18 or older and will need to show a valid government ID matching the name on the order.

We are currently able to offer our delivery to door service on Oahu, Maui, and the Big Island. For all other islands, we offer a modified delivery service detailed in the full service home delivery section below.


FULL SERVICE HOME DELIVERY

Our Full Service Home Delivery is the ultimate experience in ease and convenience. Relax and kick back as we handle all the setup. Our Full Service Home Delivery includes unloading your items and delivering them to the room, area, or outdoor space of your choice, unpacking and full assembly, and carton and packing trash removal. Full details are as follows:

  • Place your furniture where you want it.
  • Remove plastic coverings from upholstered pieces, mattresses, & boxsprings.
  • Remove straps which secure sleeper sofa mechanisms.
  • Set up dining room table with leaves in, if you wish.
  • Set glass shelves in hutch and curio units.
  • Set up bed frames and place mattresses on frame.
  • Attach mirrors to dressers, but not to walls.
  • Set up hutch and buffet units, wall units, and curio cabinets.
  • Carry your furniture up a maximum of three flights of stairs, if there is no elevator.
  • Remove all packaging materials from your property.

We are currently able to offer our full service home delivery service on Oahu, Maui, and the Big Island. For all other islands, we offer a modified delivery service detailed below.

For Kauai, home delivery includes unloading your items and delivering them to the first level room of your choice, unpacking and light assembly (legs and backings only), and carton and packing trash removal. NOTE: Due to COVID-19 our delivery partner on Kauai will only be delivering to outside of the home until further notice.

For Molokai, home delivery includes unloading your items and placing them on the curb outside your home. Please note that assembly is not included.

For all other islands, please email us at redknot@cswo.com or call us at 808.791.0754 for more information.

Track Your Delivery

Find out where your furniture is or when you should expect the big delivery!
Follow the steps below to Track Your Delivery:

  1. Type in either your Order Number or the Phone Number with Area Code you put down for the order
  2. Click Track
Track