Furniture Return Policy
We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not fully satisfied with your purchase, we will do our best to make things right.
You can return most items for a refund or store credit by emailing us at firstname.lastname@example.org or calling the store in which you made your original purchase within five (5) days of your delivery. Return transportation costs may apply, and the items must be:
- 1. In new/unused condition
- 2. Returned with all accessories and parts - Securely pack items in all original or similar packaging. If you are unsure whether you’ll keep your purchase, we recommend that you retain all original packaging.
- 3. Accompanied by the original purchase receipt - We are unable to accept any items for return or exchange without proof of purchase.
For most furniture products there are two methods of return:
Exchange - You can choose a replacement item. With this option, we will waive the return fee, which means that your return is completely free.
- Any remaining balance will be refunded in the form of merchandise credit for future use.
- This applies to the first exchange of any order. After that, each exchange is subject to return fees.
- Please note that we are unfortunately not able to offer this option to our Kauai, Molokai, and Lanai customers at this time.
Refund - You can also choose to receive a refund made to the original form of payment less any delivery / shipping, and return fees.
- Please note that with this option, return fees are the customer’s responsibility and are nonrefundable. Return fees follow the same pricing structure as delivery fees.
- You can also opt to bring your return item to our warehouse on your own in which case there would be no return fee applied.
- Returned items are inspected immediately upon receipt. Once we’ve determined your items are in new condition, our team will process your return and issue a refund.
- If you paid by a bank card: We’ll issue a credit to your bank card that was used in the original purchase. This could take up to 10 business days for your refund to appear on your credit statement.
- If you paid by check: Checks must be cleared by your bank before we can give you a refund. This could take about 10 business days. Return checks will result in a $30 penalty.
- If you paid by cash: If the refund is more than $25, we will refund your money by check. Allow us two business days to issue a refund check and a little longer if we’re mailing it to you.
We package and wrap all of our products well and have excellent delivery teams and work with the best delivery partners so your items arrive at your home snug, safe, and secure. However, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused due to damage will be replaced or repaired as soon as possible. Other refusals will be covered by our Return Policy.
If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at email@example.com or calling the store in which you made your original purchase within five (5) days of your delivery.
Delivery, shipping, and return charges are nonrefundable.
The few exceptions that cannot be returned include:
- Gift Cards
- Electric Adjustable Bases
- Mattress Protectors
- Items Marked “As-Is” (clearly indicated on the item page before you place your order)