Red Knot is a furniture retailer in the Honolulu, Kapolei, and Pearlridge areas of Oahu, Hawaii. The Company's mission is to create an efficient, informative, and enjoyable online shopping environment that enables our consumers to:
Red Knot offers a much greater selection of furniture than could be cost effectively shown in a physical showroom. The Red Knot web site is designed to be the ultimate self-service shopping environment with powerful search tools, rich product information, and educational editorial content. We are committed to providing our customers with the highest levels of service. As such our web site is supported by our stores, which is staffed with knowledgeable and helpful sales associates. Shopping for furniture can be difficult and frustrating. Red Knot is committed to creating an online marketplace where you can find a great selection of products at affordable prices.
Your privacy is important to C. S. WO & SONS, LIMITED doing business as Red Knot (collectively, the “Company” or “We”). While the nature of our business requires that We collect from you nonpublic personal information, the Company recognizes that access to your information must be safeguarded. This notice explains and automatically opts you into our programs, policies and procedures with respect to your collected nonpublic personal information. It also applies to any of your nonpublic personal information that we may already have in our files.
We collect your nonpublic personal information to carry out our daily business functions, including selling and delivering furniture, engaging in marketing and promotional activities, performing our internal business operations, and providing exceptional customer service. We may also obtain (or confirm) your information from third parties such as consumer credit reporting agencies. The information We collect may include, for example, your name, home phone number, mobile phone number, e-mail address, home address, credit information, furniture preferences, and sales data about your purchases from the Company.
The information We collect is used to help us identify you and manage our relationship with you, including to communicate to complete sales transactions or make deliveries; to make decisions about the products or services We provide; to carry out market research or analysis; to deliver information about our products, services, and promotions; to improve the effectiveness of our websites, stores, product offerings and customer service; and to resolve customer questions or complaints. We may also use your information to communicate with you via SMS text messaging, and charges from your wireless carrier may apply. We do not sell your nonpublic personal information to third parties under any circumstances, but We sometimes share the information with non-affiliated third parties to improve our marketing efforts or for other business purposes.
We may also disclose your nonpublic personal information which We, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to protect your safety and the safety of others. We may also disclose your nonpublic personal information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena or other legal process seeks nonpublic personal information about you, We will make reasonable business efforts to contact you before providing such information to the requesting party. However, We cannot guarantee that We will be able to do so in all cases, whether due to time constraints, court order, our inability to effectively contact you, or other circumstances.
We restrict access to your nonpublic personal information to those employees and contractors who need to know the information so We can provide you with our products or services. We periodically review our security measures and training programs to help protect your nonpublic personal information. When We share your nonpublic personal information with nonaffiliated third parties, We require that they have privacy policies that state they will not sell our customers’ data to third parties.
The Company’s websites track and log cookies, IP addresses and browser types, but do not link such information to any personally identifiable information. This means that a user's visit to the websites will be tracked, but the user will remain anonymous. However, We encourage our users to register with the Company through our websites, so that We can learn more about our valuable customers and provide personalized service, as well as keep our customers updated with the Company’s newsletters. The Company’s registration form may ask users for some or all of the following information: name, company, title, email address, phone number, username, password, preferences, comments, and various types of demographic information. The username, email address, and password are used to uniquely identify a user so that the user may access particular online resources, such as his or her saved shopping cart and profile information. The information collected may also be used to modify the Company’s websites in order to enhance and personalize your shopping experience. If you choose to purchase a product or service through the Company’s websites, We may also collect your credit card, debit card, or other payment instrument information. Currently, We use a third party service provider to process credit card, debit card, or other payment instrument transactions on our behalf. The information you must provide for an online purchase includes: your billing information: first name, last name, title, company, email address, phone number, coupon code and additional comments. Our third party service providers are not permitted to sell this information.
The Company’s websites track and log IP addresses for systems administration purposes and these logs are reviewed and analyzed to improve the value of the materials available on the websites.
Information from the Company’s registration form is used to mail out our newsletter which contains product updates and special offers. If you do not wish to receive the newsletter, but would still like to register, you can indicate your preference by marking the appropriate box on the registration form. If you linked to the Company’s websites from a co-branded site (indicated by presence of the Company’s logos and our third-party vendor’s logos on the top of the co-branded site), your collected information may, in some cases, be automatically distributed back to, or shared with, the third-party vendor’s website. Other information from our registration form, including preference and demographic information, may be used to help us improve our products and services. The more We know about you, the better We can serve you. We will never sell your personally identifiable information collected through the Company’s website to any third party under any circumstances.
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of your nonpublic personal information transmitted to the Company’s websites. Our secure servers protect the information using advanced encryption, Secure Sockets Layer (SSL), and firewall technology, so that your personal information cannot be read as it travels to our system. SSL encrypts your credit card, debit card, or other payment instrument number, name and address information. To ensure your connection is secure while visiting our website, please look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please contact us for assistance.
Protecting the privacy of children is especially important to the Company. For that reason, We never collect or retain information from our websites from those We actually know are under the age of 13, and none of the Company’s websites are designed to attract any users under the age of 13.
The Company reserves the right to change this policy from time to time, and such changes will be effective immediately upon posting on our websites or in our stores. Under certain circumstances, We may also elect to notify you of changes to this policy by sending an e-mail or letter, to the extent you have provided an e-mail or home address to us.
This Policy was last updated on August 23, 2017.