Our stores are temporarily closed, but we're still here for you online.
Keeping our employees and community safe and healthy is our top priority.
Our stores are temporarily closed, but we're here for you online.
Health and safety are our top priorities.
In this limited warranty, the words “we,” “our,” and “us” mean Red Knot. “You” and “your” mean the original purchaser of the furniture covered by this limited warranty.
This warranty is limited to the original purchaser of the furniture by this warranty. Merchandise sold “as is” is not covered by this limited warranty.
Our sole liability is limited to labor and material required for repair or, at our discretion, replacement of any mechanism and wood parts, fabrics, components, finishes, or hardware and sewing which are defective in material or workmanship. This warranty covers only furniture used for normal residential and office purposes. Furthermore, this warranty does not cover damage resulting from any accident, misuse, or normal wear and tear. This warranty starts with the date of delivery and is good for the time periods and on the terms and conditions stated below:
ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND ANY IMPLIED WARRANTIES OF FITNESS, ARE HEREBY EXCLUDED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
WE ARE NOT RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR COMMERCIAL LOSSES.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping) and (3) accompanied by original purchase receipt. Returns must be made within five (5) days of receipt of goods for merchandise credit less delivery and pickup fees. Special orders require a minimum 50% deposit. This deposit is non-refundable and non-transferable. Clearance Items cannot be returned unless they are delivered damaged. Merchandise sold “as is” may not be returned and is not covered by limited warranties.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, delivery and handling charges are nonrefundable, and return pickup fees may apply.
If you paid by check:
Checks must be cleared by your bank before a refund can be issued which can take up to 15 days. Return checks will result in a $30 return check fee.
If you paid by cash:
If the refund is more than $25, refund will be made by check. Allow us two business days to issue the refund check and if we are mailing the check to you, it may take up to 5 working days or more for you to receive it.
If you paid with a bankcard:
Credit will be issued to bankcard used in the original purchase.
Nothing on this page may be copied or reproduced without explicit permission.