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Limited Warranty

In this limited warranty, the words “we,” “our,” and “us” mean Red Knot. “You” and “your” mean the original purchaser of the furniture covered by this limited warranty.

  • Warranty Is Limited To The Original Purchaser

    This warranty is limited to the original purchaser of the furniture by this warranty. Merchandise sold “as is” is not covered by this limited warranty.

  • Duration And Specific Warranty Coverage.

    Our sole liability is limited to labor and material required for repair or, at our discretion, replacement of any mechanism and wood parts, fabrics, components, finishes, or hardware and sewing which are defective in material or workmanship. This warranty covers only furniture used for normal residential and office purposes. Furthermore, this warranty does not cover damage resulting from any accident, misuse, or normal wear and tear. This warranty starts with the date of delivery and is good for the time periods and on the terms and conditions stated below:

    • Mechanisms and Wood Parts One (1) Year. All mechanisms, wood frames, and frame parts on dining sets, china cabinets, bedroom groups, sofabeds, sofas, chairs, and recliners are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • Fabric Thirty (30) Days. Fabric covering material, except leather, is warranted against defective material or workmanship for a period of THIRTY (30) DAYS.
    • Components One (1) Year. Springs, zippers, padding, and filling materials are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • Finishes One (1) Year. Laminated finishes and wood veneer finishes are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • Hardware and Sewing One (1) Year. Hardware and sewing are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • Chrome and Brass Finishes Thirty (30) Days. Chrome finishes and brass finishes are warranted against defective material or workmanship for a period of THIRTY (30) DAYS.
    • Glass, Mirrors, Leather, and Other Parts Not Warranted. Glass, mirrors, leather, and other parts and items not specifically mentioned in sub-paragraphs 2.a, 2.b, 2.c, 2.d, 2.e, or 2.f set forth above are not warranted.
  • Procedure For Making Warranty Claims.

    • Prompt Notice and Proof of Purchase is required. For warranty service, please promptly notify Customer Care at 808.421.3151. If we determine the defect is covered by this warranty after a visual inspection and evaluation, we will repair or replace the defective parts.
    • Furniture Shipped at Your Cost. If the furniture is to be repaired, furniture must be delivered to a repair shop in Hawaii as determined by us. All transportation costs are your responsibility. No furniture covered by the warranty will be replaced if we determine that it is repairable.
  • Limitations Of Implied Warranties.

    ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND ANY IMPLIED WARRANTIES OF FITNESS, ARE HEREBY EXCLUDED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

  • Exclusion Of Incidental And Consequential Damages.

    WE ARE NOT RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR COMMERCIAL LOSSES.