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Excelsior | We care for what you love

ALL STAIN Service Plan



Stationary Furniture

Caring for your stationary furniture has never been easier.

Prepaid 10* Year Service Plan

  • Coverage against ALL accidental stains on something you love
  • No Risk with Peace of Mind Promise
  • Includes a 1st response cleaner kit specifically adapted to the finish of your new furniture
  • One free refill
  • Ownership is easy to transfer

Additional Protection On Leather, Bycast & Vinyl

  • Accidental cuts, incisions, & perforations
  • Accidental cigarette burns


Service Plan Term
Stain Removal......up to 10 years
Repair....................up to 5 years
Replace................up to 10 years

Motion Furniture

Caring for your motion furniture has never been easier.

Prepaid 5 Year Service Plan for ALL Manual and Electronic Mechanisms

  • 100% Parts & Labor
  • No Lemon Clause (3 times same failure)
  • Remote control (1 year)

Prepaid 10* year Service Plan

  • Coverage against ALL accidental stains on something you love
  • No Risk with Peace of Mind Promise
  • Includes a 1st response cleaner kit specifically adapted to the finish of your new motion furniture
  • One free refill.
  • Ownership is easy to transfer

Additional Protection On Leather, Bycast & Vinyl

  • Accidental cuts, incisions, & perforations
  • Accidental cigarette burns


Service Plan Term
Stain Removal......up to 10 years
Repair....................up to 5 years
Replace................up to 10 years

Dining Chairs & Furniture

Caring for your dining room furniture has never been easier.

Prepaid 5 Year Service Plan

  • Coverage against ALL accidental stains on something you love
  • No Risk with Peace of Mind Promise
  • Includes a 1st response cleaner kit specifically adapted for wood with one free refill
  • Ownership is easy to transfer

Additional Protection

  • A one time only reupholstering of all chairs when a stain cannot be removed
  • White heat rings and white liquid rings
  • Lifting of veneer
  • Structural frame & joint defects
  • Accidental glass & mirror breakage
  • Mechanism (non electrical) failure
  • Defective hinges & hardware
  • Loss of silvering on mirror


Service Plan Term
Stain Removal......up to 5 years
Repair....................up to 5 years
Replace.................up to 5 years

100% Credit Back

Peace of Mind Promise

Thank you for choosing our store for your home furnishing needs. As part of our commitment to your satisfaction, we recommend our exclusive Excelsior™ Because You Love It service plan to protect your new furniture investment. This plan comes with our 100% Credit Back Peace of Mind Promise, which assures full peace of mind and value with your investment, even if you don’t use it.

How the Peace of Mind Promise works:

Choose our Excelsior™ Because You Love It service plan. If you require service within the next 5 years, as outlined in the terms and conditions, you will be well protected and serviced.

However, if you have not required service under the terms of the plan, within 5 years from the date of delivery, this Peace of Mind Promise will become valid as an in-store credit equal in value to your original Excelsior™ Because You Love It service plan investment, which may be used on a future purchase.

† This transferable Peace of Mind Promise has no monetary value, cannot be exchanged for cash and is limited to the original value of the Excelsior™ Because You Love It service plan investment (taxes excluded). It is only redeemable at the original location it was purchased.

This Promise is only valid at the expiration of the original Excelsior™ Because You Love It service plan period, upon verification that warranty service was not required during the 5 year period and is valid for one year. It is only valid as an in-store credit on a future purchase. This Promise cannot be used in conjunction with any other offers.

Unique Furniture Care Kit

Furniture Care Kits

Accidents happen. Whether you’re removing a stain or maintaining the look of your furniture, our specially formulated 1st response cleaner kits are the way to go.

Fabric & Microfiber
Fabric & Microfiber
Bycast & Vinyl
Bycast & Vinyl
Revitalizing Leather (Chair)
Revitalizing Leather (Chair)
Revitalizing Leather (Set)
Revitalizing Leather (Set)
Revitalizing Wood
Revitalizing Wood

Home Care Kit

Receive this special Home Care Kit with a purchase over $5,000. This includes all the cleaners to the left, plus a special cleaner for glass surfaces, all in one collection.

Home Care Kit

3 Ways To Contact

Whether it’s for inquiries or submitting a claim, choose one of the following below to connect with our knowledgeable customer service specialists. Have your invoice number ready.

Learn more

The Not So Fine Print

The Excelsior™ Because You Love It Service Plan starts from the date of delivery of your new furniture in your home.

To be eligible for service, claims must be reported within 14 days of the stain causing incident.

Stains or issues that are caused by misuse, abuse or that are intentional in nature are excluded and not eligible for service.

Maximum liability of service plan is the original purchase price, less applicable taxes of the affected item only, as it appears on the invoice.

Service is provided for the stained item only, and does not cover cleaning, or repair, or replacement of any “pairs” or “sets” of furniture purchased at the same time as the affected item.

Stains caused by corrosives, or an accumulation of red dirt and general soiling, including stains caused by the accumulation of body and hair oils, are excluded and not eligible for service.

Plan does not provide coverage for damage, defects or inherent features of any kind; other than those special additional component coverages specified. Damage (other than stains) caused by animals on leather or leather-like upholstery are excluded and not eligible for service.

The plan’s coverage for the non stain related issues is for a maximum of up to 5 years total including the manufacturer’s warranty period if applicable.

For full terms and conditions, please visit: www.phoenixamd.com/cswo-furn-sp.html

*10 years of cleaning for Stains, Repair and Replace are limited to 5 year term. See terms and conditions for more details.

TM and © Phoenix A.M.D International Inc. All rights reserved

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