ONLINE ORDERS TERMS AND CONDITIONS
Placing an Order
Shop 24 hours a day, 7 days a week at www.redknothawaii.com. You’ll receive notification immediately after the order is confirmed. For changes after an order has been placed, please email email@example.com.
We accept Visa®, MasterCard® and Discover® credit cards. Your credit card will be charged for the full amount of your order, including applicable delivery charges and taxes, as calculated at the time you place your order. We reserve the right to revoke any offer and correct any errors even after an order has been submitted.
General Excise Tax
All merchandise purchases picked up from or delivered to an address within the State of Hawaii will be charged the Hawaii State general excise tax, and any applicable county surcharge, in accordance with the current state and local tax rates for the shipping/delivery destination.
Our In-Home Delivery Service includes furniture placement, complete with unpacking and assembly.
In-Home Delivery Service is scheduled by appointment. We will contact you within 48 hours of placing an order, to schedule your delivery. Once your delivery has been scheduled, please take a moment to review our Delivery Quick Tips. You will be contacted by our delivery office 2 days prior to your scheduled delivery date with an approximate delivery time frame. Contact will first be attempted by email. If we do not receive a confirmation response from you, we will then contact you by text message. If we do not receive a confirmation response from you, we will finally contact you by automated phone calls. If you are unable to be home on your scheduled delivery day, please call the delivery office (closed on Sunday & Monday) as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed. Please arrange for someone (18 years or older) to be home for delivery. If no one is at home, our team will proceed to the next scheduled delivery and you may be subject to an additional delivery charge. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
On day of delivery, you are able to track your delivery by navigating to redknothawaii.com and clicking on “Track My Delivery” in the top right corner (desktop) or clicking on the three horizontal bars icon in the upper left corner and then clicking on the truck icon (mobile).
In-Home Delivery Fees
We offer In-Home Delivery Service for a flat fee of $110 per address on the island of Oahu, regardless of the size of your order. Additional fees will apply to deliveries outside of Oahu. If your merchandise is to be delivered to a freight forwarder, please contact us at firstname.lastname@example.org. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply for special handling or packing that is required by your freight forwarder. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Delivery of Your Purchase
To ensure a smooth delivery, please take a moment to review our Delivery Quick Tips.
If your building requires a certificate of insurance (COI) prior to delivery, you must contact us at email@example.com immediately. We require 3 business days to process and obtain a COI for your delivery.
Please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused will be covered by our Return Policy.
If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by calling Customer Care at (808) 421-3151.
You may opt to pick-up your furniture or other large items from our Service Center at 4336 Malaai Street Honolulu, HI 96818. Once your order is submitted, we will contact you within 48 hours to schedule pickup of your merchandise. Please note that for standard pick-up, all items come unassembled in original factory packaging. There is an option to have your items assembled for a $35 fee.
For accessories and other small items, we offer pickup at a store near you. Once your order is submitted, we will contact you within 48 hours to schedule pickup of your merchandise.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. For changes after an order has been placed, please email firstname.lastname@example.org. To cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For In-Home Delivery orders, you can cancel the order simply by calling Customer Care at (808) 421-3151. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.
redknothawaii.com takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
In-Home Delivery Items
You have 5 days after an In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call Customer Care at (808) 421-3151 and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items where a manufacturing defect is discovered after the 5 day return period may be covered by the manufacturer’s warranty, if any; please contact Customer Care at (808) 421-3151 for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items cannot be returned unless they are delivered damaged.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, delivery and handling charges are nonrefundable, and return pickup fees may apply. Refunds will be made to the credit card used at the time of purchase.