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Limited Warranty

In this limited warranty, the words “we,” “our,” and “us” mean Red Knot. “You” and “your” mean the original purchaser of the furniture covered by this limited warranty.

  • Warranty is Limited to the Original Purchaser

    This warranty is limited to the original purchaser of the furniture by this warranty. Merchandise sold “as is” is not covered by this limited warranty.

  • Duration and Specific Warranty Coverage.

    Our sole liability is limited to labor and material required for repair or, at our discretion, replacement of any mechanism and wood parts, fabrics, components, finishes, or hardware and sewing which are defective in material or workmanship. This warranty covers only furniture used for normal residential and office purposes. Furthermore, this warranty does not cover damage resulting from any accident, misuse, or normal wear and tear. This warranty starts with the date of delivery and is good for the time periods and on the terms and conditions stated below:

    • Mechanisms and Wood Parts One (1) Year. All mechanisms, wood frames, and frame parts on dining sets, china cabinets, bedroom groups, sofabeds, sofas, chairs, and recliners are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • Fabric Thirty (30) Days. Fabric covering material, except leather, is warranted against defective material or workmanship for a period of THIRTY (30) DAYS.
    • Components One (1) Year. Springs, zippers, padding, and filling materials are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • Finishes One (1) Year. Laminated finishes and wood veneer finishes are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • Hardware and Sewing One (1) Year. Hardware and sewing are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • Chrome and Brass Finishes Thirty (30) Days. Chrome finishes and brass finishes are warranted against defective material or workmanship for a period of THIRTY (30) DAYS.
    • Glass, Mirrors, Leather, and Other Parts Not Warranted. Glass, mirrors, leather, and other parts and items not specifically mentioned in sub-paragraphs 2.a, 2.b, 2.c, 2.d, 2.e, or 2.f set forth above are not warranted.
  • Procedure for Making Warranty Claims.

    • Prompt Notice and Proof of Purchase is required. For warranty service, please promptly notify Customer Care at 808.421.3151. If we determine the defect is covered by this warranty after a visual inspection and evaluation, we will repair or replace the defective parts.
    • Furniture Shipped at Your Cost. If the furniture is to be repaired, furniture must be delivered to a repair shop in Hawaii as determined by us. All transportation costs are your responsibility. No furniture covered by the warranty will be replaced if we determine that it is repairable.
  • Limitations of Implied Warranties.

    ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND ANY IMPLIED WARRANTIES OF FITNESS, ARE HEREBY EXCLUDED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

  • Exclusion of Incidental and Consequential Damages.

    WE ARE NOT RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR COMMERCIAL LOSSES.



Delivery Information

DELIVERY OFFICE: 808.421.3157 · Open Tuesday - Saturday, 7:30am to 3:30pm

DELIVERY TIME: Our delivery office will call you 2 days prior to your delivery date to give you the approximate delivery time frame. You can also call our delivery office to check.

Our delivery team will perform the following:

  • Place your furniture where you want it.
  • Remove plastic covering from upholstered pieces, mattresses & boxsprings.
  • Remove straps that secure sleeper sofa mechanisms.
  • Set up dining room table with leaves in, if you wish.
  • Set glass shelves in hutch and curio units.
  • Set up bed frames and place mattresses on frame.
  • Attach mirrors to dressers but not to walls.
  • Set up hutch and buffet units, wall units, and curio cabinets.
  • Carry your furniture up a maximum of three (3) flights of stairs, if there is no elevator.
  • Remove all packing materials from your property.

Refunds & Returns

REFUNDS

If you paid by check:
  • Checks must be cleared by your bank before a refund can be issued which can take up to 15 days.
  • Return checks will result in a $30 return check fee.
If you paid by cash:
  • If the refund is more than $25, refund will be made by check.
  • Allow us two business days to issue the refund check and if we are mailing the check to you, it may take up to 5 working days or more for you to receive it.
If you paid with a bankcard:
  • Credit will be issued to bankcard used in the original purchase.

REFUNDS

  • Return of undamaged merchandise must be accompanied by original purchase receipt. Returns must be made within five (5) days of receipt of goods for merchandise credit less delivery and pickup fees.
  • Special orders require a minimum 50% deposit. This deposit is non-refundable and non-transferable.
  • Merchandise sold “as is” may not be returned and is not covered by limited warranties.
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